Customer Testimonials


"I'm really pleased with it all, it looks really neat and there's no mess and everybody was so nice! I'll recommend you to all my thatched friends! Not sure if I mentioned it to you, but I'll give your details to my friends down the lane as they are thinking of getting their ridge done in the near future. Good luck and thanks very much especially to Mark for all his hard work. Very best regards, Barb"
Barbara Johnson
Wroughton

"We had a few quotes for a new roof, and decided to go with Alex @ Ridgeway for lots of reasons, and we are so pleased that we did and it was 100% the right choice for us, the chaps who Alex employees are fantastic, they are quiet, neat, tidy and courteous, couldn't have asked for a better bunch to come and work for us, the standard of work is fabulous, and communication was brilliant. Thank you Ridgeway!! #happycustomer"
Rebecca Matthews
Manningford Bobune, Pewsey

"A fantastic service with great communication from start to finish, our original thatch was in bad need of repair and after some expert advice from Ridgeway thatching we had a full replacement. The team worked full days regardless of weather and progress was notably seen on a daily basis, the site was also kept tidy and clean at all times with regular updates from Alex. We would fully recommend Ridgeway Thatching and have already had local enquiries which have led to future business in this area"
Doug Wilkie
Manningford Bohune, Pewsey
"Alex and the Team are truly exceptional. Their attention to detail, skill, politeness, manner and character on the job are all worth talking about - we would highly recommend them to anyone.”
Ollie Hunter
The Wheatsheaf, Chilton Foliat, Wiltshire

"Ridgeway Thatching have been our Thatchers of choice for several years now. We really value the efficient, honest, high quality service provided by Alex and his team. The craftsmanship is clear to see and we cant recommend Ridgeway Thatching highly enough".

Mark & Debbie Lewis
Collingbourne Ducis, Wiltshire
"We couldn’t possibly give enough praise for the work Ridgeway Thatching did for us in replacing the thatch on our home. The major stumbling blocks for us in finding someone to do the work was the cost and availability to start. Ridgeway Thatching gave us a fantastic price and fitted us in far quicker than anyone else. The professionalism and quality of work has left us absolutely delighted. I would have no hesitation in highly recommending them to anyone. Thank you so much Ridgeway!"
P & S McGowan
Collingbourne Ducis, Wiltshire

"Having bought a cottage that required re-thatching without delay, I contacted several Thatchers to obtain quotes.

Alex was prompt in submitting a competitive quote and despite being extremely busy, managed to juggle his work load in order to be able to complete the work at the exact time required. I found both Alex and his employees to be polite and courteous, they completed the work in the estimated timescale, cleaned up after themselves and went that extra mile.

I am extremely pleased with the finished thatch and have received numerous compliments from other residents within the village."

Felicity Jackson
Broad Hinton, Wiltshire

"We bought our thatched cottage in 2015 knowing that we needed a new ridge. We contacted Alex who arranged to visit us at home one evening after work. Alex checked the rest of the roof and suggested that in order to maximise the life in the current roof it would be best to also alter the pitch over the dormer window.

It was fascinating to watch Alex and his team at work, manually crafting the pegs to hold the thatch in place, up and down ladders to check that they were cutting the ridge pattern evenly. We were amazed at the skill involved with a pair or shears and a good pair of eyes. They did an excellent job and we are delighted with the new ridge and would have no hesitation in recommending Ridgeway Thatching."

Lord and Lady Silsoe
Eastbury, West Berkshire
"Dear Alex Brown, Thank you so much for the restoration work carried out on our cottage roof. We could not be happier with the overall look, the efficient friendly service and excellent craftmanship provided."
Steve and Theresa James
Oxfordshire

Alex and his team fully re-thatched my traditional Cotswold Cottage early in January 2018. Alex provided an accurate estimate for the re-thatch, which offered excellent value for money. Although lower than other estimates, I obtained, this did not reflect on either the quality of materials or standards of workmanship shown.

On site, Alex and his team were professional and flexible and kept the site tidy and cleared of debris on a daily basis. The tenants in the Cottage, at the time of the re-thatch, commented positively on their dealings with Alex and his team, who were courteous and helpful throughout. Furthermore, I was kept up-to-date with progress and was helped in sorting out any problems that arose as the work progressed.

I, therefore, have no hesitation in recommending Alex and his team for their efforts and both the visual excellence and high quality of the re-thatch they delivered. This has reflected well on both the value and commercial viability of the property in question."

Derek Churchman
Tarlton, Cirencester